Reference

tahunhoki Legal Terms for Indonesia Accounts

Our legal framework sets out how your account, personal data, and wallet activity are governed on tahunhoki — and what you can expect from us in return.

Account TermsData & PrivacyDANA, OVO, GoPay, QRIS ContextJurisdiction WordingContact & Disputes

Browse All Games Read FAQ

What Our Legal Terms Actually Cover

tahunhoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply to every account opened on tahunhoki and to all activity conducted where local law permits. They cover how we collect and store your registration data, how wallet transactions via DANA, OVO, GoPay, QRIS, virtual account, and bank transfer are recorded, and what happens

1
to that record when you request a change or closure. We retain account data for the period required under applicable rules, after which records are deleted or anonymised on a rolling schedule. Indonesian bank rails — including BCA, BRI, Mandiri, and BNI — are named in
2
our transaction logs exactly as they appear on your payment receipt. If any clause conflicts with applicable Indonesia law, the local rule takes precedence. You can request a copy of the terms in force at any time through the support channel listed on the contact page.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a data request, or a dispute relating to a DANA, OVO, or QRIS transaction, our support team is reachable 24 hours a day. We aim to acknowledge legal or policy queries within two business hours and resolve them within three working days. For formal written requests, the live-chat path carries a reference number you can quote in follow-up correspondence.

Team online

Live Chat

Available around the clock from the account menu. Quote your account ID and the specific clause or transaction reference you are querying so we can route it to the right team immediately.

Email Support

Send formal data or dispute requests to our support address. We log every email on receipt and send a confirmation reference within two business hours for legal and policy matters.

Help Centre

Our help centre lists step-by-step paths for common legal requests — account closure, data export, and payment dispute filing — so you can start the process without waiting for an agent.

HOW WE HANDLE THIS

Data Handling, Security and Your Rights

From the moment you complete phone verification at account creation, your data is stored with encryption at rest.

Cookie Policy

We use session and analytics cookies to keep your lobby preferences across devices. You can review active cookies from your browser settings; clearing them resets your session but does not affect account data.

Account Security

Phone verification is required before account access is granted. If you suspect unauthorised access, use the account lock option in settings or contact live chat immediately — we can suspend the account within minutes.

Data Retention

We keep your registration and transaction records for the period required under applicable rules. After that window closes, records are deleted or anonymised. You can request the current retention period via the help centre.

Payment Record Access

Every QRIS, DANA, OVO, and GoPay transaction generates a reference saved to your account history. You can export a statement of up to 90 days at any time from the cashier section without contacting support.

Data Change Requests

To update your registered phone number or email, submit a verified request through live chat. We confirm identity against your original phone verification before applying any change to prevent unauthorised edits.

Dispute Resolution

For unresolved payment or account disputes, escalate via email with your transaction reference. We target a written outcome within three working days. Where applicable, resolution depends on local law and the payment provider's own process.

Legal Questions You Are Likely to Search

These are the specific legal and policy questions we hear most often from Indonesia. Each answer points to the relevant step or contact path so you can act on it directly.

Our account terms apply in full where local law permits. They cover account registration, wallet use via DANA, OVO, GoPay and QRIS, data handling, and the dispute process. Access depends on local law in your region.

Submit a data access request through live chat or email. Quote your account ID and registered phone number. We confirm identity first, then send your data export within three working days to your registered address.

Yes. Send a deletion request via email or live chat with your account ID. We process closures and delete or anonymise records on the schedule required under applicable rules, then confirm completion in writing.

Every DANA, QRIS, OVO, and GoPay deposit and withdrawal is logged with a reference number in your account cashier. You can export up to 90 days of this history directly without contacting support.

Bank transfer deposits via BCA, BRI, Mandiri, and BNI are recorded in your transaction log under the bank's own reference. These entries are subject to the same data retention and access rules as wallet transactions.

Contact support via live chat with your transaction reference. If unresolved after the initial response, escalate by email. We target a written outcome within three working days; resolution depends on local law where applicable.

The same account and data terms apply across Indonesia. However, specific access and eligibility for certain features depends on local law in your city or region, so availability may vary by location.

tahunhoki Legal Terms for Indonesia Accounts

How to Reach Us on Legal Matters

Live Chat

Email Support

Help Centre

Data Handling, Security and Your Rights

Cookie Policy

Account Security

Data Retention

Payment Record Access

Data Change Requests

Dispute Resolution

Legal Questions You Are Likely to Search

01 What legal terms apply when I open a tahunhoki account in Indonesia?

02 How do I request a copy of my personal data held by tahunhoki?

03 Can I ask tahunhoki to delete my account and data?

04 How are DANA and QRIS transactions recorded in my legal account history?

05 What happens to my legal data if I use a BCA or BRI bank transfer?

06 How do I dispute a payment or account decision under tahunhoki legal terms?

07 Are tahunhoki legal terms different for players in Surabaya or Bandung?

Related Pages