Reference

tahunhoki Privacy Policy for Your Account

Your account details, phone verification and wallet activity receive a clear privacy explanation before you use tahunhoki.

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tahunhoki tahunhoki Privacy Policy for Your Account
HELP ROUTE

Privacy Questions Reach Our Support

A privacy question should not leave you searching through the cashier area. Use the support route attached to your account and include the phone number or wallet reference concerned; we can check the request without asking you to send a password. The same route works from a mobile browser in Surabaya or elsewhere in Indonesia, subject to local law.

Team online

Account data request

Ask us to identify the account records connected with your verified phone path. We will use the account details you provide to locate the request and may ask for a confirmation step.

Wallet privacy check

If a DANA, OVO, GoPay or QRIS reference appears in your account history, send its date and status rather than a wallet password. We use those details to trace the relevant record.

Correction support

Tell us which profile detail or device record needs changing. Our support path can explain the verification needed, record the request and confirm when the privacy case has been assessed.

DATA PRACTICE

How tahunhoki Handles Your Details

We separate account access, payment references and device signals so each team can work with the detail needed for its task.

Account security

We use your verified phone path to distinguish an account request from an unconfirmed message. Never send your password or wallet PIN to support; we ask for account checks instead.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account records can show a reference, amount status or time. We use those fields to match account activity without requesting wallet credentials.

Cookies and devices

Our browser path may store cookies and device signals that help keep your session connected. You can clear browser data or change cookie settings, although some account functions may then need another check.

Retention timing

We keep account, support and payment records only while an operational, legal or security reason applies. When that reason ends, records are removed, restricted or separated from active account use.

Request changes

You can ask us to correct inaccurate profile details or clarify why a record is held. Include the affected account step so we can assess the request without exposing another account.

Policy contact

For a copy of your stored account details, a deletion question or a cookie concern, contact support through your account path. We may verify ownership before discussing private records.

Privacy Policy Answers for Indonesia

These Privacy Policy answers focus on the account steps you are most likely to ask about before opening an account. We cover payment references, mobile access, cookies, corrections and contact requests so you can decide what to share and how to reach us. Eligibility and access depend on local law.

It covers account details, phone verification, device signals, cookies, support messages and payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

Phone verification helps us connect a privacy request with the correct account. It also reduces the chance that someone else receives or changes private account details.

No. Our Privacy Policy concerns transaction references and status details needed for account checks. We do not ask you to provide a DANA, OVO, GoPay or QRIS password.

Yes. Contact us through the account support path and state that you want a copy of your stored data. We may verify your phone or account details before responding.

Send the affected profile field or account record through support, along with enough detail to locate it. We assess the request, may confirm ownership and explain the next step.

Cookies can keep your mobile browser session and account path connected. Clearing them may require another login or phone check, while your browser settings can control cookie storage.

Use the support path linked to your account and request deletion under the Privacy Policy. We assess whether operational or legal retention applies and explain which records can be removed.