Reference

tahunhoki Terms & Conditions for Indonesia

These Terms & Conditions set out the rules that apply to your account on tahunhoki, including how deposits via DANA, OVO, GoPay and QRIS are handled, what activity…

Account eligibility — depends on local lawDANA, OVO, GoPay & QRIS coveredClear withdrawal verification steps24/7 support path for policy questionsTerms updated and dated on this page

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What These Terms Cover on tahunhoki

tahunhoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions apply to every action taken under your tahunhoki account — from the moment you complete phone verification through to each deposit and withdrawal you submit. Access to the lobby and use of any payment rail, including DANA, OVO, GoPay, QRIS, virtual account

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and bank transfer via BCA, BRI, Mandiri or BNI, falls within this scope. Eligibility to open and maintain an account depends on local law, and we reserve the right to restrict or close an account if that condition is not met. Continued play after any update
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to these terms constitutes acceptance of the revised version. We aim to post a dated notice whenever material changes are made so you are never reading an outdated version.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

POLICY CONTACT

Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe an account action was taken in error, contact our team directly. Our support staff can clarify policy wording, escalate account reviews and confirm the status of any payment linked to your case. You can reach us around the clock through the channels below — including players based in Surabaya and Bandung who need a local-time response.

Team online

Live Chat

Available 24 hours a day, 7 days a week from within your account. The fastest path for urgent terms queries, account holds or payment status checks.

Email Support

Send a detailed terms or account question to our support address. We aim to respond within 4 hours for policy matters flagged as time-sensitive.

Ticket System

For formal disputes involving account suspension or contested transactions, open a support ticket so your case gets a reference number and a dedicated review agent.

ACCOUNT STANDARDS

How We Apply and Enforce These Terms

We operate these Terms & Conditions with consistent enforcement across all accounts — no special treatment for account age or deposit size.

Data Retention

Account data including transaction logs and phone verification records are retained for the period required under applicable law. You may request a summary of stored data by contacting support.

Cookie Policy

We use session cookies to maintain your login state and preference cookies to remember your lobby view. No third-party advertising cookies are loaded without disclosure in our cookie notice.

Account Security

Phone verification is required before your account is activated. If you suspect unauthorised access, contact live chat immediately — we can freeze the account while your case is reviewed.

Amendment Process

When these terms are updated, we post a revision date at the top of this page. We aim to give at least 7 days notice before changes affecting payment or withdrawal rules take effect.

Dispute Resolution

All disputes relating to account actions are handled first through our internal review process. Open a ticket with your account ID and the transaction reference, and a senior agent will review within 48 hours.

Jurisdiction

Access to tahunhoki and enforceability of these terms depends on local law. It is your responsibility to confirm that access to the platform is permitted where local law applies to you.

Common Questions About These Terms

These questions cover the points about Terms & Conditions that come up most often — from account eligibility and payment rules to how you request data or contest an account decision on tahunhoki.

This page is the current version. We post a revision date at the top whenever changes are made. Bookmark this URL to check for updates before each session if you want to stay current.

The same terms apply to all payment methods. However, each wallet provider has its own processing rules — daily limits on OVO or GoPay, for example, are set by those services, not by tahunhoki.

Account eligibility depends on local law. If access to the platform is permitted where you are located, you can complete phone verification and open an account through the standard registration path.

We retain account and transaction data for the period required under applicable law. You can request a copy of your stored data by contacting support with your account ID and the data category you need.

Open a support ticket with your account ID, the date of the action and a brief description. A dedicated agent will review your case within 48 hours and provide a written outcome with the decision reasoning.

Yes. We aim to post notice at least 7 days before changes affecting payment or withdrawal rules take effect. The revision date on this page is updated each time a material change is made.

Contact live chat immediately — available around the clock — and quote your account ID. If the matter requires formal review, ask the agent to escalate it to a ticket so you get a reference number and a written response.

tahunhoki Terms & Conditions for Indonesia

Reach Us About These Terms

Live Chat

Email Support

Ticket System

How We Apply and Enforce These Terms

Data Retention

Cookie Policy

Account Security

Amendment Process

Dispute Resolution

Jurisdiction

Common Questions About These Terms

01 Where can I find the current version of the tahunhoki Terms & Conditions?

02 Do the Terms & Conditions apply differently to DANA, OVO, GoPay and QRIS deposits?

03 Can I open a tahunhoki account if I live in Bandung or Surabaya?

04 What happens to my account data if I stop using tahunhoki?

05 How do I formally contest an account action taken under these terms?

06 Does tahunhoki notify me before updating the Terms & Conditions?

07 Who do I contact if I think my account was suspended in error?

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